Gather COVID-19 Operating Procedures

**We reserve the right to amend these procedures at any time. These measures will change in line with government guidelines and as lockdown restrictions are lifted**

Reservations During Covid-19

We ask that all customers adhere to the current government guidelines. Customers are responsible for making reservations in line with current government guidance and laws, making sure that the number of guests and number of households are within the guidance and laws. We aim to make sure that guests are adhering to the guidance and laws, but we cannot accept responsibility if we are not made aware that these rules are not being followed by customers.

Social Distancing

Only one person or household will be allowed in store at a time. We ask that social distancing guidelines are followed when waiting to enter the shop.

Hygiene & Face Coverings

We have hand sanitiser available for customer use. Our till area and cake counter are fitted with Perspex screening. You will be asked to place weighed items onto the scale yourself and bring your own reusable bags with you to minimise contact. Please wear a face covering when in our store.

Card Payments Only

We are not accepting any cash payments at the moment and contactless card payments are preferred.

Dogs In Store and The Cafe

We are delighted that we can welcome our doggie friends back in to the shop and cafe! We just ask that owners follow our simple doggie rules:

  • Please keep your dog on a lead and on the floor, not on the chairs or on your lap.
  • Remember we are inside and also have to respect our neighbours in the flat above – no barking.
  • No dogs are allowed in the kitchen for hygiene reasons.

Grocery Collection

When collecting your order from store, please make sure that you have your online order number ready. We will be offering contact free collection. There is no minimum order for collection orders.

Grocery Delivery

All of our deliveries are contactless. There is a minimum order of £25 to qualify for our free delivery service. Orders under this amount will be charged a delivery fee of £2. We currently only have the facilities to deliver to Carnoustie at the moment. Please let us know details of a safe space to leave your order. If no details are provided our driver will leave your order on your doorstep and ring the bell/knock before leaving.

Grocery Collection and Delivery Times

To allow us time to process and prepare your order all online orders will follow the timetable below:

COVID-19 Collection and Delivery Times